Terms and Conditions for Text Message Communication

1. Introduction

1.1. These terms and conditions govern the use of text message (SMS) communication services provided by The Family Birth Center of Naples ("FBC") for appointment reminders, class reminders, and patient communication with midwives.

2. Consent to Receive Text Messages

2.1. By providing your mobile phone number to FBC, you consent to receive text messages for appointment reminders, class reminders, and patient-midwife communication.

2.2. You acknowledge that standard messaging rates may apply, depending on your mobile carrier plan.

3. Patient-Midwife Communication

3.1. Text messaging is utilized for patients to communicate with the on-call midwife about various topics, including but not limited to conversations about lab results, medical symptoms and recommendations, and communication during pregnancy, labor, and postpartum.

3.2. Patients may use text messages to ask questions or express concerns arising during pregnancy, labor, and postpartum.

4. Privacy and Confidentiality

4.1. FBC is committed to maintaining the privacy and confidentiality of patient information communicated through text messages.

4.2. Patient-midwife text message communication may include sensitive information related to healthcare. FBC employs reasonable security measures to protect the confidentiality of such information.

5. Limitations of Text Message Communication

5.1. While text messages are a convenient means of communication, they may not be suitable for all types of communication. In case of emergencies or urgent situations, it is recommended to contact FBC directly or seek immediate medical attention.

6. Opting Out

6.1. Patients have the option to opt out of receiving text messages at any time. To opt out, please contact FBC's administrative office or follow the opt-out instructions provided in the text message.

7. Changes to Terms and Conditions

7.1. FBC reserves the right to update or modify these terms and conditions at any time. Patients will be notified of any changes, and continued use of text message services implies acceptance of the updated terms and conditions.

Privacy Policy for Text Message Communication

1. Collection and Use of Information

1.1. FBC collects and uses mobile phone numbers for the sole purpose of providing text message communication services related to appointments, classes, and patient-midwife communication.

1.2. Patient-midwife text message communication may include personal health information, and such information will be treated with the utmost confidentiality.

2. Security Measures

2.1. FBC employs reasonable security measures to protect the privacy and confidentiality of patient information communicated through text messages.

2.2. Patient-midwife text message communication is stored securely, and access is restricted to authorized personnel.

3. Disclosure of Information

3.1. Patient information communicated through text messages will not be disclosed to third parties without the explicit consent of the patient, except as required by law.

4. Retention of Information

4.1. FBC retains patient-midwife text message communication for a reasonable period necessary for the provision of healthcare services and compliance with applicable laws and regulations.

5. Contact Information

5.1. For questions or concerns regarding text message communication or privacy practices, please contact FBC's Office Manager at 239-594-0400.

By continuing to use text message communication services provided by The Family Birth Center of Naples, you acknowledge that you have read, understood, and agreed to these terms and conditions and the privacy policy.

Last Updated: 11/13/2023